Customer Journey Mapping (CJM) serves as an initial phase in the process of conceptualizing, designing, and strategizing for an outstanding customer experience. When effectively implemented, CJM tools become a crucial component in constructing a robust Customer Experience (CX) framework. This framework facilitates the coordination of customer interactions, enabling organizations to anticipate customer needs and formulate strategies to deliver precise messages to the right audience, at the right time and place, thereby meeting or surpassing expectations.

Quadrant Knowledge Solutions defines Customer Journey Mapping as the "process of visually representing customer journeys and experiences across touchpoints and interaction channels." This process assists organizations in enhancing customer engagement, acquisition, retention, service experience, and brand loyalty. Journey maps establish connections between organizational business processes and systems, offering a 360-degree view of customer experience.

Download Sample Report of Market Share: Customer Journey Mapping (CJM)

Key questions addressed in this study include:

·       Is the customer journey mapping (CJM) market experiencing growth, both in the short and long term?

·       What factors are accelerating or hindering the global customer journey mapping (CJM) market?

·       Which industries are the major end-users of customer journey mapping solutions, and where do the growth opportunities lie?

·       Which global regions offer the maximum growth potential in the customer journey mapping (CJM) market?

·       Which customer segments show the highest adoption rates of customer journey mapping solutions?

·       What are the various deployment options available for customer journey mapping solutions?

·       Global Market Forecast: Retail Execution Platform, 2027

Vendors covered in this study:

 Capsifi, Cemantica, Clarivate, Custellance, cxomni, Gainsight, Lucid, Mavim, MEGA International, Microsoft, Milkymap, Miro, Mural, Pegasystems, Quadient, QuestionPro, Salesforce, SAP Signavio, Smaply, SoftwareAG, and UXPressia.

About Us: Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business, and Growth Advisory Services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner.

Phone: (+1) 978-605-1066

Contact: [email protected]