A Conversational AI platform refers to a technological solution that enables computers to engage in human-like conversations. It employs diverse methods, ranging from basic natural language processing to advanced machine learning models, allowing it to interpret a wide array of inputs and engage in complex dialogues. These platforms find application in chatbots, virtual assistants, customer service chatbots, and voice assistants, with the aim of delivering consistent, enjoyable, and personalized customer experiences across channels and on a large scale.

Conversational AI platforms are witnessing several trends that are shaping their development. One such trend is the increasing maturity of vendors who create comprehensive sets of domain-specific conversational modules. These modules, often standalone bots available in various configurations and marketplaces, offer customers sophisticated, modular components that can be easily customized to enhance business outcomes and expedite time to value. Another trend involves the broadening of conversational AI use cases beyond self-service automation, embracing a diverse set of adjacent Natural Language Processing (NLP) technologies, and integrating with various back-end systems like CCaaS, CPaaS, CRMs, ERPs, and ITSM platforms.

Download the Sample Report of Market Share: Conversational AI

Key questions addressed in this study include:

·       Is the Conversational AI Platforms market experiencing growth, both in the short and long term?

·       What are the main factors driving or hindering the global Conversational AI Platforms market?

·       Which industries are the major end-users of Conversational AI Platforms solutions?

·       Which industries offer the most significant growth opportunities during the forecast period?

·       Which global regions provide the maximum growth opportunities in the Conversational AI Platforms market?

·       Which customer segments show the highest adoption of Conversational AI Platforms?

·       What are the various deployment options available for Conversational AI Platforms?

Vendors covered in this study:

Aisera, Aivo, Amazon Web Services, Amelia, Avaamo, Avaya, Boost.ai, Cognigy, Creative Virtual, Eudata, Google, IBM, Kore.ai, Microsoft, Nuance, Omilia, OneReach.ai, Openstream.ai, Oracle, Rasa, Senseforth.ai, Sinch, SmarTek21, Spitch, The Bot Platform, Verint, and Yellow.ai

About Us: Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business, and Growth Advisory Services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner.

Phone: (+1) 978-605-1066

Contact: [email protected]