Don't miss important details

Often, during a conversation with a client, an employee does not have time to write down important information on paper, especially if he is not in the office. Recording and subsequent listening to this conversation will eliminate the need to call back and clarify. Process customer requests more accurately and better. And before the next call to the client, refresh the memory of the previous conversation.

More details about recording conversations here - https://selmo-pro.com/recording

Train employees in a targeted manner

Record customer conversations of lagging employees. Find out if employees can explain the features and benefits of your products. With the help of experts, analyze the mistakes made and conduct targeted training. In conducting the training, you will be helped by examples of best practices - recording successful telephone conversations of experienced employees.

Deal with a controversial situation

Controversial situations, when both the client and your employee have their own version of events, inevitably arise. Recording a conversation will help you objectively understand the situation and avoid mutual misunderstanding.

Find out what concerns customers

Analyzing phone records is a direct way to find out what customers think about your products and services. What do they like, what confuses them, what are their concerns. Boost your sales and grow your business in the right direction.
Control compliance with conversation scripts
Do the employees of the company adhere to the developed sales scenarios? Recording conversations will help you find out who is talking to customers based on scenarios and who needs additional training.

Hypothesis testing

By studying analytical reports, you can notice bottlenecks in the company's work. For example, too many very short calls. What is the reason: unsuccessful advertising? Inability of employees to overcome objections? Or some employee has a lot of long calls without closing deals. Is it bad luck or is the employee not able to close deals? The final "diagnosis" in such "suspicious" cases will be made by the analysis of the recordings of conversations.